Refund policy

This policy covers payments made to ToolCargo for hosted connector plans. Separate provider subscriptions and API credits are covered by that provider's policy.

Request a payment review

Email mustafa.halawa9@gmail.com from your account email. Include the receipt or PayPal transaction reference, payment date and a short explanation. Do not send card numbers, bank details, passwords or API keys.

Contact us promptly for a duplicate charge, an incorrect amount, or a service failure that prevented you from using your paid plan. We review the payment and service records, may ask for relevant details, and tell you the outcome by email. There is no automatic money-back window under this policy.

Cancellation and unused time

You can cancel recurring billing in Billing or PayPal. Cancellation stops future renewals; access continues to the end of the paid period. It does not automatically refund a completed payment. Pay-once terms do not renew. Unless your legal rights require otherwise or we confirm a refund for your specific issue, unused time and unused calls are not automatically refunded.

If we approve a refund

We return the approved amount through the original payment provider and payment method. Your provider or bank controls when it appears in your account. A full refund ends the paid entitlement associated with that payment. A partial refund and its effect on access are explained when approved.

Your legal rights

This policy does not remove rights you have under applicable consumer law or your payment provider's dispute process. Where the law requires a refund or withdrawal right, that right applies. Contact us if you believe those rights apply to your purchase.

Read the Terms of service and Privacy notice for the rest of the agreement.